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Helping our community grow for over 60 years
 
(785) 357-1281
Helping our community grow for over 60 years
 
(785) 357-1281

About Us

14 POINTS OF CULTURE


OUR ATTITUDES

  1. Commitment. I pledge to give 100% effort to contribute to the profitable success of Latta-Whitlow Heating & Cooling, LLC. I am fully committed to the vision, mission and culture of our company, our clients, and our fellow team members.
  2. Ownership. I take full responsibility for my actions and their outcome in my work and personal life. I understand that if changes need to be made, I must be the one to make these changes.
  3. Integrity. I speak only the truth. I keep my promises. I do not make promises that I cannot keep. If an agreement cannot be honored, I will contact the client and the company so we can come to an agreement immediately.
  4. Consistency. I am consistent in all of my actions. Our clients and my teammates know what to expect when they work with me. My temperament is consistent at home and at work.
  5. Communication. I will be clear in understanding our client’s needs and how to serve them in the most timely and effective manner. I will listen carefully and ask questions to ensure optimal solutions are developed. I will speak to our clients and teammates with courtesy and respect.

HOW WE WORK

  1. Systems. I always look to the system for a solution. If an existing system does not apply, I use my experience to handle the situation. I work within the system, and I support all systems of Latta-Whitlow.
  2. Learning. I understand work provides daily learning experiences. I expect to learn something every day of my life. And, I will assist my team members in learning.
  3. Teamwork. I am a team player who contributes to our team. I take interest in my teammates. I am flexible with my time and will help others when they need my assistance. I am an asset to our team and favorably influence my teammates in positive ways. When we work as a team, all systems function properly, allowing us to solve large problems.
  4. Success. I confidently expect to succeed at my job. At times, I will have to leave my comfort zone for new experiences that will lead to more successes. I also will assist my team members to be successful. I understand that other team members’ successes are for the greater good of Latta-Whitlow and our clients. We all gain from each other’s success.
  5. Excellence. I strive to be the best I can be and help make Latta-Whitlow the preeminent heating and cooling company in the area. My mindset is thinking in the long term. I am constantly thinking of how to completely master my work skills and improve as a worker and person.

HOW WE LIVE

  1. Balance. I take a balanced approach to my life. I understand my work life and private life must coexist for me to have a fulfilling life. I understand by completing my work effectively and efficiently, I can have quality time with my family and friends.
  2. Fun. My life is fun. I enjoy my work and private time. I see life as a journey with many experiences. I enjoy life and make the best of life’s situations.
  3. Gratitude. I appreciate all that I have. I know I am blessed. I say “thank you”. I take my health seriously. I show appreciation and take nothing for granted. I understand Latta-Whitlow and our clients provide for my financial needs. I am grateful for my work, health, and family.
  4. Abundance. I understand my abundance. It is easy for me to give and receive. I understand my work and actions bring comfort to others. I respect what I have and what others have. I realize my abundance and security coexists with my work.